- Our work is generally made to order, please allow up to 15 business days for production -
SHIPPING PROMO: 

Retail orders over $100 ship free for standard (ground) delivery! Terms and conditions: Applicable on retail orders shipping to an address in the continental United States only for orders with a sub-total over $100 (e.g. prior to ship costs). Wholesale and trade orders are excluded from this promotion. Free shipping promotions are not applicable during flash sale or other site-wide promotional events (cannot be combined with other offers).

SHIPPING OVERVIEW

For in-stock items, shipping happens within 3 business days. Our work is generally made-to-order and ships out as quickly as we can make it, but always within 15 business days. You will receive an email notification with a tracking number when your order ships. Please call us if your purchase is time-sensitive. We will do our best to accommodate expedited requests and can quote faster delivery options over the phone.

Locally, studio pickup is available free of charge. Please select that option on the shipping page at checkout and we will send you an email when your order is ready to be picked up at our studio. We will hold purchased product in our studio for 30 days before we consider it abandoned. Abandoned merchandise is subject to a 25% restocking fee. There will be no refunds on custom-made ceramics unclaimed after 30 days.

Pigeon Toe is not liable for lost or stolen packages and releases responsibility upon transfer of order to the shipping carrier. Pigeon Toe will not be held responsible for additional shipping charges incurred if packages are returned to our store due to customer absence, errors in shipping addresses or package refusal. If you refuse any shipments from Pigeon Toe, you remain responsible for all original shipping charges, and the cost of returning the package to us. We will subtract this amount from your merchandise credit, if any.


Domestic Shipping

Orders shipping to addresses within the continental United States are sent UPS Ground. PO Boxes, Alaska, Hawaii, and any US Territories are shipped Postal Mail.  All retail orders in the continental United States over $200 qualify for free ground-speed shipping.


International Shipping

International orders are shipped via Postal Mail and insured for full value. Orders can take anywhere from 1-3 weeks for delivery depending on the speed of your local post and customs office. Please note that your order may be subject to import duties and taxes, which are levied once a shipment reaches your country, and you will be responsible for paying all additional charges for customs clearance. You should contact your local customs office for further information. We cannot mark merchandise shipped overseas as a gift or otherwise lie about the product’s value to skirt or reduce customs fees.

For items shipped outside of the United States, you accept the risk of loss and title for that merchandise upon our delivery of your package to the carrier. Pigeon Toe is not liable for lost or stolen packages and releases responsibility upon transfer of order to the shipping carrier. Pigeon Toe will not be held responsible for additional shipping charges incurred if packages are returned to our store due to customer absence, errors in shipping addresses or package refusal. If you refuse any shipments from Pigeon Toe, you remain responsible for all original shipping charges, duties, taxes, customs incurred on the package (original and return shipments) and the cost of returning the package to us. We will subtract this amount from your merchandise credit, if any.